Return & Refund Policy
Effective Date: 11- 07- 2026
At INIK, we take great care in selecting, inspecting and packaging every order before it is shipped. We encourage customers to carefully review product descriptions, images and specifications before making a purchase.
Please read this policy carefully before placing an order.
1. General Policy
Due to the nature of our jewellery products and the scale of our business, all sales are generally considered final once an order has been dispatched.
We do not normally accept returns, exchanges or refunds simply because:
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You changed your mind.
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The product no longer meets your personal preference.
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You ordered the wrong item.
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You no longer require the product.
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The product appears slightly different in colour due to screen or lighting variations.
We kindly ask customers to make their purchase decisions carefully before completing their order.
2. Before Placing Your Order
We understand that purchasing jewellery online can sometimes be difficult.
If you would like:
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additional photographs,
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close-up images,
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videos of the product,
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clarification regarding size,
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product details,
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styling advice,
please contact us before placing your order.
Our team will be happy to assist you so you can shop with confidence.
3. Damaged, Defective or Incorrect Items
If you receive:
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a damaged product,
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a defective product,
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or the wrong item,
please contact us within 48 hours of delivery.
To help us investigate your request, please provide:
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your Order Number,
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clear photographs of the product,
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photographs of the packaging,
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a brief explanation of the issue.
Once we review your request, we will determine an appropriate resolution, which may include a replacement, store credit or refund, depending on the circumstances.
4. Exceptional Cases
While our standard policy is that returns and refunds are not accepted after dispatch, we understand that exceptional situations may occasionally arise.
INIK reserves the right, at its sole discretion, to approve a return, exchange or refund in exceptional circumstances.
Approval of one request does not create an obligation to approve future requests.
Each case will be assessed individually.
5. Refunds
Where a refund has been approved, it will be processed using the original payment method whenever possible.
Please allow 5–10 business days for the refund to be reflected in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Shipping charges (if any) are generally non-refundable unless the refund is due to an error on our part.
6. Exchange Policy
Exchanges are generally not offered once an order has been shipped.
However, if an exchange is approved due to receiving an incorrect or damaged item, our team will guide you through the process.
7. Return Shipping
If a return is approved by INIK, we will provide instructions on how the item should be returned.
Returns sent without prior approval may not be accepted.
Customers should not return any item until they have received confirmation from our support team.
8. Product Colours
We make every effort to display our jewellery as accurately as possible.
However, actual colours may vary slightly depending on:
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mobile phone screens,
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computer monitors,
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lighting conditions,
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photography.
Such variations do not qualify as defects.