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Shipping Policy

Effective Date: 11- 07- 2026

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At INIK, we are committed to delivering your jewellery safely and efficiently. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. Shipping Locations

Currently, INIK ships only within India.

At this time, we do not offer international shipping.

2. Shipping Charges

We are pleased to offer Free Shipping on all orders across India.

As our business grows, shipping charges may be introduced in the future. Any applicable shipping charges will always be clearly displayed during checkout before you complete your purchase.

3. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders are not processed or dispatched on Sundays or public holidays.

During festive seasons, sales, or periods of high order volume, processing times may be slightly longer.

4. Shipping Partner

At present, all orders are shipped through India Post.

As our business grows, we may work with additional courier partners to improve delivery services.

5. Estimated Delivery Time

Delivery timelines vary depending on your location.

Most orders are typically delivered within 3–10 business days after dispatch. Delivery to remote locations may take longer.

Please note that delivery times are estimates and are not guaranteed.

6. Order Tracking

Once your order has been dispatched, you will receive tracking information via email or other available communication methods.

If you need assistance tracking your order, please feel free to contact our customer support team.

7. Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Operational delays at India Post

  • Natural disasters

  • Government restrictions

INIK is not responsible for delays caused by third-party courier services after an order has been dispatched.

8. Delivery Address

Please ensure that your shipping address, contact number and recipient details are accurate before placing your order.

INIK cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect address or failed delivery attempts, additional shipping charges may apply for re-dispatch.

9. Failed Deliveries

If a package cannot be delivered due to:

  • Incorrect address

  • Recipient unavailable

  • Refusal to accept delivery

  • Failure to collect the parcel

the order may be returned to us.

In such cases, any re-shipping costs, if applicable, will be the responsibility of the customer.

10. Returns & Refunds

Due to the nature of our products and as a small business, all sales are generally considered final once an order has been dispatched.

Returns, exchanges or refunds are not normally accepted after shipment, except:

  • where required under applicable law,

  • if the wrong item was shipped,

  • if the item arrives damaged due to reasons attributable to us, or

  • in exceptional circumstances approved by INIK at our sole discretion.

Any decision to approve a return, exchange or refund outside these situations will be made on a case-by-case basis and should not be considered a guarantee or precedent for future requests.

11. Damaged or Incorrect Items

If you receive:

  • a damaged product,

  • a defective product,

  • or an incorrect item,

please contact us within 48 hours of receiving your order.

To help us investigate, you may be asked to provide:

  • clear photographs of the product,

  • photographs of the packaging,

  • your order number, and

  • a brief description of the issue.

Each request will be reviewed individually, and we will work with you to provide an appropriate resolution.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or business operations.

The latest version will always be available on this page with the updated Effective Date.

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